DataCite is a leading global non-profit organization that provides persistent identifiers (DOIs) for research outputs. DataCite was founded in 2009 to support the research community in identifying, locating, accessing, and citing research outputs with confidence. DataCite develops services that enable easier access to research and provide a way for researchers to share and get credit for the outputs they generate.
IGSN e.V. is an international, non-profit organization with more than 20 members, which has operated a central registration system for IGSNs since 2011. The IGSN is a globally unique and persistent identifier for physical samples. The core purpose of IGSN is to enable transparent and traceable connections between research activities and objects, including samples, collections, instruments, grants, data, publications, people and organizations.
IGSN and DataCite have a common purpose, and are embarking on a partnership. The partnership brings years of experience across our organizations and communities to scale sample community engagement, develop sample identifier practice standards, and increase adoption globally. As part of this partnership, DataCite is looking to recruit Application Support Engineer to join the DataCite development team.
This role is primarily a technical support role to onboard IGSN allocating agents as DataCite members to use DataCite services. You will be handling technical queries from our members, analysis of problems, and technical guidance to members. There is also an element of development with fixes and improvements to our services. You will be part of the IGSN Partnership Steering Group and work closely with the Samples Community manager to provide guidance and best practices for using DataCite services.
Working at Datacite
We are a fully remote team, this means we don't have a physical office, we work where it's most comfortable. The team is distributed across several European countries and the United States, supporting a global community of organizational members across 48 countries.
The DataCite development team has built and maintains the software that is running DataCite services, and our codebase has been made openly available under a permissive open source license. The languages, frameworks, and tools the team is using are constantly evolving, adjusting to the needs of DataCite members, and evolving community practices.
All our work is publically available on https://github.com/datacite
Responsibilities and duties
- Supporting the IGSN Allocating Agents transitioning to use the DataCite infrastructure
- Provide second line support for DataCite members and colleagues
- Analysis of technical queries with our services, from UI to APIs
- Perform technical guidance for on-boarding of new members
- Troubleshoot and escalate application errors and alerts that cannot be resolved
- Support QA processes
- Coordination between member engagement and product development for improvements
- Document knowledge in the form of knowledge base technical notes and articles
- Improving and documenting support processes around application support in coordination with the Member Support Manager
- Investigate and provide fixes to application bugs that are reported either via members or through automated error handling
- Applications from all regions considered
- Proficiency in English is required and an additional language is preferable
- Strong problem-solving skills
- Proficiency with programming ideally in both Frontend and Backend languages
- Excellent client-facing skills
- Excellent communication skills, and the flexibility that is needed for working in a small, distributed team
Nice to haves:
- Existing experience in a technical support role
- Experience maintaining web applications
- Strong interest in open science and data sharing
- Understanding of code review processes
- Good technical documentation skills
- Interest to grow development skills with different programming languages
Above all what we value are smart and engaged people who care about the work they do and the quality of the end result, this makes up for any lack of experience you may have in any of the above requirements.
This is a fixed-term contract for 2 year. Based on performance and upcoming projects, there may be an opportunity to transition to a permanent contract.
Why work for us
- Fully remote position
- Competitive local salary
- 30 days vacation time annually and 1 day paid extra for volunteer work of your choice
- Flexible working hours
- Option to work in co-working with a paid contribution from us
- Opportunity to learn something new every day, we are an evolving community and team
- Adaptable - We embrace change and uncertainty and work together to adapt to new situations
Please send a resume and statement of interest to Richard Hallett [firstname.lastname@example.org] by December 31, 2021. We only accept applications by individuals. Interviews will take place in early January. We would like the candidate to start as soon as possible. Please don’t hesitate to contact us with any questions.
DataCite is a community-led organisation with a vision to connect research and identify knowledge. We have been providing the means to create, find, cite, connect, and use research across 48 countries globally since 2009. In addition to DataCite core services, we support the scaling efforts of several identifier communities through governance, sustainability, insurance, and technical implementation.
IGSN e.V. is an international, non-profit organization with more than 20 members, which has operated a central registration system for IGSNs since 2011. The IGSN is a globally unique and persistent identifier for physical samples. The core purpose of the IGSN is to enable the integration of physical samples into the digital research data ecosystem and ensure that samples can be unambiguously traced, cited, and linked to other research objects and activities.
IGSN e.V. and DataCite have a common purpose to enable transparent and traceable connections between research activities and objects, including samples, collections, instruments, grants, data, publications, people and organizations, and are embarking on a partnership. The partnership brings years of experience across our organizations and communities to scale sample community engagement, develop sample identifier practice standards, and increase adoption globally. As part of this partnership, DataCite is looking to recruit a Samples Community Manager to work closely with the IGSN e.V. and the samples community.
In this role, you will be responsible for engagement and outreach activities within the Samples community. This includes direct engagement, travel and meetings as possible. You will work with current and future DataCite members and contribute to advocacy activities as an output of strategy and engagement efforts. You will be part of the IGSN Partnership Steering Group and align with IGSN and DataCite staff to ensure operational execution of the advocacy efforts. This includes supporting community consultation, coordinating events, and driving adoption.
- Be the primary point of contact for DataCite members registering IGSN IDs for samples
- Provide support to IGSN Allocating Agents as part of the transition process to IGSN registration through DataCite
- Grow the samples community through outreach efforts
- Engage in samples advocacy within the Open Science community
- Represent the samples community within DataCite
- Contribute to the DataCite metadata schema and align with IGSN metadata
Required skills and qualifications
- University degree; a degree related to geosciences is a plus
- Outreach experience
- Project management skills
- Passionate about open research
- Knowledge of the Samples research landscape
- Interest in PIDs and metadata
- Strong English written and oral communication skills
- Planning and organizational skills
- Experience working in an international environment
- Comfortable working remotely
- Travel could be part of the job
This is a fixed-term contract for 2 years. Based on performance and upcoming projects, there may be an opportunity to transition to a permanent contract.
Why work for us
- Remote position.
- Competitive local salary.
- 30 days vacation time annually, plus 1 day paid extra for volunteer work of your choice.
- Flexible working hours.
- Option to work in a co-working space with a paid contribution from us.
- Opportunity to learn something new every day.
Please send a resume and statement of interest to Helena Cousijn [email@example.com] by the 24th of December 2021. Interviews will take place in early January. We would like the candidate to start as soon as possible. Please don’t hesitate to contact us with any questions.